At Simple Life Science, every order is shipped the same day it’s placed (Monday–Friday) when submitted before 3:00 PM EST. Because our fulfillment process begins almost immediately, order modifications are limited and time-sensitive.
What Can Be Changed
We can only remove items from your order once it has been placed.
We cannot add new items or adjust payment details, as we do not store any credit card information for security reasons.
Timeframe for Changes
You have 30 minutes after placing your order to request any modifications.
After this window, your order is likely being packed or shipped and changes can no longer be guaranteed.
Shipping Address Changes
If you need to update your shipping address, please contact us immediately after placing your order.
Once a shipping label has been created or the order has shipped, the address cannot be changed.
Shipped Orders
Once your order has been marked as shipped, we’re unable to modify or cancel it.
If a package cannot be delivered due to an incorrect address, it may be returned to us by the carrier. In that case, we’ll reach out with next steps once it arrives back at our facility.
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