Address Accuracy
Please verify your shipping address carefully at checkout, including any apartment, suite, or unit numbers.
Simple Life Science is not responsible for delivery issues resulting from incorrect or incomplete addresses provided at the time of purchase.
Delivery Confirmation & Lost Packages
If the carrier’s tracking shows your package as Delivered but you did not receive it, please contact the carrier first (FedEx or USPS) to investigate with your local delivery office.
If your address is correct but the package was delivered to the wrong location, you must provide photo evidence of your front door and surrounding area as part of the investigation process.
Simple Life Science is not liable for lost or stolen packages once the carrier marks the shipment as delivered. However, we’re happy to assist with filing a claim with the carrier to help recover the package whenever possible.
To begin a claim for a missing shipment, please email support@simplelifescience.com within 7 days of the listed delivery date. Include your order number, tracking details, and any supporting photos to help us assist you efficiently.
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